The SmartScore is a holistic reputation metric (0-100) designed to reward trustworthy, active, and eco-conscious members of the SmartXchange community. It is calculated in real-time based on four primary pillars.
**Methodology Note:** Sustainability metrics (CO2, waste, water) are **estimations** based on Displacement Value (DV) industry averages. They are intended to provide a directional indicator of community impact through reuse and should not be used as an absolute scientific measurement.
1. Trust & Verification (35%)
Identity is the foundation of our marketplace. We reward users who take steps to prove they are genuine.
- Identity Verification: +15 points for verified government ID.
- Email Verification: +10 points.
- Community Rating: Up to +10 points based on your average star rating from other users.
2. Sustainability Impact (30%)
We reward users who actively contribute to the circular economy through reuse.
- Points Earned: Calculated based on the categories of items you trade (e.g., Furniture has a higher impact than Books).
- Refurbish Bonus: Extra points for listing and trading upcycled or repaired items.
- Local Trade: Bonus for mutual pickups which save on shipping emissions.
3. Market Activity (35%)
Reliability is measured by your history of successful interactions.
- Successful Trades: Points scale up as you complete more verified exchanges.
- Active Listings: Maintaining high-quality, open listings shows you are an active part of the neighborhood.
Penalties & Deductions
To maintain safety, certain actions will automatically lower your score.
- Disputes: -15 points for every valid complaint filed against you regarding fraud or item condition.
- Policy Violations: Temporary or permanent score locks for community guideline breaches.
Future Roadmap: Brand Endorsements
Soon, brands like **IKEA** or local furniture manufacturers can sponsor "Reuse Badges." Completing trades with their products will provide exclusive SmartScore multipliers and verified authenticity markers.
Partnering with Environmental NGOs will allow users to participate in seasonal campaigns (e.g., Earth Day). Successful participation will unlock unique badges that signify high-impact sustainability leadership.
SmartXchange Pro: Empowering brands to drive circular economy growth.
Why does SmartScore matter?
A higher SmartScore increases your **Search Visibility**, allows your household to be **Featured**, and builds instant **Trust** with potential trade partners. Users with a score above 80 are considered "SmartXchange Elite."